FAQ

Frequently Asked Questions

Everything you need to know about booking with MA IDANA.

How do I book a tour?

Simply browse our tours, click on the one you like, and use the booking form on the tour detail page. Fill in your details, choose a payment method, and complete the payment. You will receive a confirmation email instantly.

What payment methods do you accept?

We accept payments via Razorpay (UPI, debit/credit cards, net banking — India) and PayPal (international payments). All transactions are end-to-end encrypted and securely processed.

Can I cancel or modify my booking?

Yes. You can cancel or modify your booking up to 7 days before the travel date for a full refund. Cancellations made within 7 days of departure may incur charges. Please refer to our Cancellation Policy for detailed information.

Is travel insurance included?

Travel insurance is not included in our packages by default. However, we strongly recommend purchasing travel insurance for your trip. We can assist you in finding suitable coverage — just ask our team.

Do you offer custom itineraries?

Absolutely! Visit our Custom Inquiry page and tell us your preferences — destinations, duration, budget, and interests. Our travel specialists will design a personalized itinerary just for you.

How do I contact support during my trip?

We offer 24/7 concierge support. You can reach us via phone, email, or through the contact form on our website. We are always available to assist you throughout your journey.

Are flights included in the tour price?

International flights are not included unless explicitly mentioned in the package details. Our tour prices cover accommodation, local transfers, activities, and meals as specified in the itinerary.

What is the maximum group size?

Group sizes vary by package, ranging from private tours to small groups of 10-15 travelers. Check the specific tour page for details. We keep groups small to ensure personalized attention and a premium experience.

Travel Consultant ✈️

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Hello! 👋

Welcome to Ma Idana Tour & Travels.

Thank you for contacting us. We are here to help you plan a safe, comfortable, and memorable journey. Please let us know how we can assist you today.

Regards,
Team Ma Idana Tour & Travels 😊

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